WildjourneyOnline Policies

📦 Shipping Policy

🖨️ Shipping Time: We do our very best to ship out all items within 1 to 3 business days. Holidays and special occasions may add a small delay.

📬 Estimated Delivery: While we do our best to get your items to you quickly, we cannot guarantee exact delivery dates. Delays with postal or courier services are out of our control.

🕑 Planning Ahead: If you’re ordering for a special occasion (like a birthday, holiday, or event), we recommend placing your order at least two weeks in advance to ensure it arrives on time.

If you ever have questions about your order or tracking info, we’re happy to help—just reach out through our contact page.

🔁 Returns & Exchanges Policy

We absolutely stand behind our products.
If there’s a problem with your order due to a manufacturing issue, printing error, or damage during shipping, we’ll make it right—either through a replacement or refund.

Here’s how it works:

📝 All returns or replacements must be pre-approved.
Please reach out using our Contact Form or within 7 days of delivery and include:

A brief description of the issue

Photos of the product and/or packaging

Your order number

✅ If it’s our mistake, we’ll take care of it—no extra cost to you.

 

📦 We will give store credit on the following types of items, once we recieve the item back:

Ordering the wrong size or color

Changing your mind after ordering

We appreciate your understanding and support of our small business.